If you change the way you look at things,
the things you look at change.

~ Wayne Dyer

Frequently Asked Questions

How soon can I get an appointment and what hours do you work?

I make every effort to offer clients an appointment within one week of their initial contact with me. At the current time, appointment availability includes evening and weekend appointments as well as some appointments on holidays.

How do I book an appointment?

 

To book an appointment, please complete the electronic Intake Form. Once I receive this form, I will contact you by phone or email (whichever you prefer) within 48 hours to schedule an appointment. If you are uncomfortable completing the intake form online, please email me to complete in person or over the phone.

What is the recommended length of each therapy meeting I attend?

The recommended meeting length varies depending on the type of the therapy, the number of people in the room and personal preference. My best recommendations are as follows:

Individual Therapy: 60 minute meetings              Couple and Family Therapy: 90 minute meetings

75 minute meetings are also available as an “in between” option for individuals, couples and families.

Is this service wheelchair accessible?

Unfortunately this service is not wheelchair accessible. If you have concerns about accessibility, please contact me to so we can discuss how I can meet these needs for you (e.g., travelling to your home to provide service).

Is there parking?

Yes, ample free parking is available.

What do people wear to therapy?

Wear something comfortable! There is no need to dress formally.

What happens if I need to cancel an appointment or don’t show up for an appointment?

Sessions that are missed or that are not cancelled with greater than 24 hours notice will be subject to a $60 cancellation fee, except under extenuating circumstances.

 

What happens if I am going to be late for an appointment?

Appointments will not be held beyond the first thirty minutes of the appointment time. If you are running late for an appointment and send me an email letting me know, it may be possible to push back your appointment time at no charge. I will reply to you indicating whether or not this is possible based on other appointments that I have booked.

What do I do if I am in crisis between appointments?

Shifting Perspectives Therapy is not an emergency or crisis service. I am not able to monitor my email for emergencies, nor am I able to guarantee my availability to provide crisis support. In times of crisis, remember to rely on a 24-hour crisis service such as COAST (Cisis Outreach and Support Team – 905-972-8338) or 911/Emergency Medical Services.

Who will have access to information about me and what I talk about during therapy?

Everything discussed in therapy is confidential – this means that our conversations will not be shared with anyone without your permission. There are some exceptions to this, such as when someone’s safety is at risk. We will discuss this in more depth at the beginning of our first meeting.

Can I make someone go to therapy/can someone force me go to therapy?

Going to therapy needs to be a personal choice or mutual decision by all persons involved. No one can make anyone go to therapy as it is always voluntary. I follow this protocol even with children, because change typically does not occur until change is desired.

Do you do therapy with children?

I am willing to do therapy with children. I do always ask at least one parent attend the initial session, so that consent forms can be jointly signed.

What types of payment are accepted?

 

Accepted payment methods include e-transfer, cash and cheque at the time of the service and you will be provided with a receipt upon payment. Unfortunately follow-up appointments cannot be booked when an outstanding balance exists on your account.

 

Is this service covered by OHIP or insurance?

 

At the current time, psychotherapy is not covered by OHIP, however, some insurance companies do provide insurance coverage. It is important that you read your plan carefully and look for coverage for one of the following: Registered Psychotherapist (with CRPO), Registered Marriage and Family Therapist (with CAMFT), counselling services or couple and family therapy. Please note that it is the client’s responsibility to confirm coverage before attending therapy. I am unable to confirm coverage for any client by any insurance plan.

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